'Cool it!' ...

Anger Management and Conflict Resolution in the Workplace

Your one-stop training pack - ready for use today!

• Powerpoint slides for presentation
• Workbook for copying in any number
• Takeaway pocket manual for delegates

A unique 3-part professional trainer toolkit with detailed insights into
anger management.

Beat Anger And Conflict Before They Beat You ...

Averting Physical Violence

• Classifying the human types - know who you are dealing with
• Learning body language - maintaining assertion without aggression
• Active listening - the basis of good counselling

Averting legal action

• Negotiation - preferred method of settling a dispute
• Mediation - when the two sides are communicating badly
• Arbitration - last option before going to law

Intervening To Defuse Conflict and Aggression?

Anger management is a key communication skill, increasingly needed by management and staff, everywhere from factories and hospitals to call-centres and car-parks.

It can avert violence, settle disputes and improve relations all round, resulting in a happier and more productive team, as well as reducing the risk of expensive litigation. It forms a useful part of any training programme, and can also help people recognise the problem in themselves.

This unique toolkit by international corporate consultant Carole Spiers, with its detailed checklists, diagrams and case-studies, makes the perfect basis for any talks or workshops.

Beat Anger And Conflict Before They Beat You!

This practical management toolkit will increase your knowledge of everything from the theory of violence and aggression, to how to manage different types of workplace conflict, and the best ways of dealing with notoriously difficult personality types.

Even if you've never analysed anger management before, you'll soon acquire a workable knowledge of this important subject, with the help of easy-to-understand charts, diagrams and listing written with the authority of a leading international consultant on anger management.

The result? You'll be able to increase your assertiveness and self-esteem; improve the performance of your team; and develop a work environment that will be of benefit to your colleagues and yourself.

Anger, Violence and Aggression undermine
Creativity, Productivity and Respect.

Just download the slides onto your computer (they're in generic form, easily tailored for any industry). Copy all or part of the workbook. Distribute the manual as you wish.

Easy as that!

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