'Back Off!'

If you're a professional trainer, planning to include Bullying and Harassment in your next programme, this training pack is for you.

It sets out a clear overview of the causes, symptoms and techniques to implement to defuse unacceptable behaviour:

• Suitable for Occupational Health practitioners, HR managers, corporate executives and all who may have to deal with bullying or harassment in the workplace.
• Written by International Leading Authority on Corporate Stress and Expert Witness Carole Spiers - Managing Director of Carole Spiers Group (CSG), author, broadcaster and professional speaker to blue-chip corporations.

Unique 3-part professional trainer tool-kit:

• Powerpoint slides for presentation
• Workbook for copying in any number
• Takeaway pocket manual for delegates

Bullying and harassment formally analysed
What bullies do, and how they abuse their position of power

Case-studies and quotes by victims
First-hand reports by sufferers across many kinds of workplace. How the bullying routine develops, how it affects them, and how they respond to it.

Action-checklists for management
Procedures for monitoring a bullying situation and counselling victims, including do's and don'ts in sensitive areas like sexual harassment.

• Criticising an employee's professional standards in public
• Wrong-footing an employee by unnecessary 'moving of goalposts'
• Bullying from below - conspiring to make the boss's job impossible
• Displaying girlie-calendars as an innuendo towards female staff
• Isolating a person or group by unofficial 'sending to Coventry'

Policies and procedures
Value of a clear written policy in co-operation with the unions. Handling complaints and appeals. How to encourage whistle blowing.

Monitoring and mediating
The high value of exit-interviews for information-gathering. Choosing and using an impartial investigator when informal resolutions fail.

Standing up for your own employees
Evaluating a bullying charge against a highly-rated staff member; assessing the odds of a malicious false accusation.

Even if you've never analysed bullying and harassment before, you'll soon acquire a workable knowledge of this important subject, with the help of easy-to-understand charts, diagrams and listings written with the authority of a leading international consultant on bullying and harassment.

Carole Spiers carries the authority of 20 years as a leading International Authority on Corporate Stress and expert witness to the UK courts on stress risk assesment. She is Managing Director of the Carole Spiers Group - a respected business consultancy offering support, advice and training to blue-chip corporate business.

As the UK's No 1 niche consultancy on Stress Management and Employee Wellbeing, CSG is regularly approached by the BBC and other national media for comment and advice on these important issues, and regularly participates in conferences and seminars worldwide.

Carole Spiers is also the author of Tolley's 'Managing Stress in the Workplace' - a comprehensive guide to stress management, published by LexisNexisUK.

This practical management toolkit will increase your knowledge of everything from what motivates bullying and harassment, to overt and covert behaviours, and how an organisation can itself be perceived by employees as 'the bully'.

The result? You'll be able to increase your assertiveness and self-esteem; improve the performance of your team; and develop a work environment that will be of benefit to your colleagues and yourself.

Bullying and harassment undermine creativity, productivity and respect.

Use these tools to help to minimise the former - and maximise the latter.

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